Hike Alaska Cancellation and Refund Policy
We understand life is wild and cancelling your hike might be necessary. We hope this does not occur, but if circumstances lead you to cancel your hike the following policy will apply:
All cancellations must be received in writing at firstname.lastname@example.org.
If you cancel any time before 2 weeks prior to your scheduled hike, you will receive a full refund less a processing fee of $25.
If you cancel between 48 hours to 2 weeks prior to your scheduled hike, you will receive 75% of your total service fee, less a processing fee of $25.
No refunds will be given for cancellations between 0 and 48 hours prior your hiking start time, or for any no shows.
PLEASE NOTE: If you need to cancel due to COVID-19, please let us know and we'll issue you a full refund.
If you would like to switch the hike you’ve booked, or, transfer your hike to another person in your party, we can help you. You will be subject to a $25 processing fee.
All adjustments must be made by calling +1 (907) 444-9008 or emailing email@example.com.
All refunds and adjustments will be processed within 3 business days.
Severe Weather & Other Safety Concerns Policy:
If your hike is canceled due to severe weather or extensive safety concerns, such as an aggressive bear found in the area, you will receive a full refund of your trip only if we cannot switch your hike to a different route. Before cancelling your hike, we will exhaust all attempts at switching your hike. Cancellations may be made by either management or by your guide, before your start time or while you are hiking.
For any questions regarding these policies, please call +1 (907) 444-9008, or email firstname.lastname@example.org.